Refund policy
Returns Policy
Introduction
Thank you for shopping with us, if you are not satisfied with your purchase we are here to help.
Returns Policy
Orders may be returned within 30 days of the date of delivery for refund.
When returning items please include proof of purchase.
Returns will be processed within 3 days.
Shipping Costs
Shipping costs for returns will be deducted from your refund, a pre-paid shipping label will be provided to you.
Exceptions
The following items do not qualify for returns: items marked as final sale.
Damaged, Destroyed, or Disassembled.
Contact Us
If you have any questions, please contact customer service.
Email us at:support@northra.co
All returns must be shipped to the following address:
Northra Home & Tool LLC
Attention: Customer Service
1002 Logan Blvd, Ste 114, PMB 102
Altoona, PA, 16602
US
Last Updated: 3/29/2025